This Article will walk you through doing voids in Admin.
The sale has already been completed.
Voids can be done in Admin.
The following steps will guide you through doing a void in a Customer Account or Cash sale account in Admin
- Log into the Admin Program
- Click on Customer and enter the students last name or Cash as the last name to correct the Cash sale account. Hit the Search button to begin the search
- Select the account from the list to open the account details.
- Click on the Activity tab to display account transactions.
- Find the order in the top section and highlight it by clicking on it.
- Void the entire order by hitting Void Order. This will also give you the option to void any payment which is associated with the order. A prompt will give you the option to select yes or no.
- You can also void an individual item by highlighting the order and then click on the individual item in the bottom section and hit Void Item.
- Enter a comment and hit Ok to complete the void.
Print a voids report in admin to display the voids and who did them.